Terms & Conditions
1. Definitions and Interpretation
"Event" means the "Holly Ball".
"Tickets" means tickets by Us to You for the right to attend the Event.
"Venue" means the location where the Event is being held.
"We", "Us" or the "Organiser" means Torquay Rowing Club
"You" means you or anybody who in Our reasonable opinion is acting with your authority or permission. "Your" shall be read accordingly.
All Tickets are sold subject to availability and to these Terms and Conditions. These Terms and Conditions should be read carefully prior to purchase and any queries relating to them should be raised with us prior to purchase, as purchase of Tickets constitutes acceptance of these Terms and Conditions.
A valid Ticket must be produced to gain entrance to the Event. All persons require a ticket. Removing any part of, altering or defacing the Ticket may invalidate Your Ticket.
It is Your responsibility to check Your Tickets as if you have made a mistake it cannot always be rectified after purchase. Please check your Tickets on receipt carefully and contact us immediately if there is a mistake.
We will not be responsible for any Ticket that is lost, stolen or destroyed. It is not always possible to issue duplicate tickets where there is a possibility of both the original and duplicate tickets being used, compromising the licensed capacity of the venue. Duplicates may therefore be issued at the discretion of the Organiser acting reasonably. If duplicates are being issued, an administration charge may apply.
3. Price and payment
The price of the Ticket shall be the price set at the time We accept Your order. No order will be accepted until We have received full payment.
Tickets will only be delivered to the billing address of the debit/credit card holder unless We specifically offer You the facility for Tickets to be sent to an alternative address.
If You have not received Your Tickets from Us 72 hours prior to the Event, please contact Us.
If Tickets dispatched by Royal Mail ordinary post, special delivery or registered post are returned to Us as "addressee unknown", We reserve the right to cancel Your booking and make a refund of the Ticket price only, excluding any Administration Fee.
Where there is not enough time to deliver Tickets, You will be contacted to arrange for collection of Your tickets.
5. Changes to Event
The Organiser and/or the Venue reserves the right to make alterations to the published Event programme where reasonably necessary.
6. Refunds / Exchanges
Except where We offer an applicable Ticket exchange or resale facility, Tickets cannot be exchanged or refunded after purchase unless the Event is cancelled or rescheduled (subject to below) or where there is a material change to the programme of Event.
Where the Event is cancelled or rescheduled (subject to below) by the Organiser or Venue, where an Event is cancelled or rescheduled due to circumstances beyond Our control, or where there is a material change to the programme of the Event, You will be entitled to claim a refund from Us in accordance with this clause.
A 'material' change is a change which, in Our reasonable opinion, makes the Event materially different to the Event that purchasers of the Ticket, taken generally, could reasonably expect.
These Terms and Conditions do not and shall not affect your statutory rights as a consumer.
For further information about your statutory rights contact Citizens Advice, Consumer Direct (http://www.consumerdirect.gov.uk/) or the Department for Business Innovation and Skills.
Personal arrangements including travel, accommodation or hospitality relating to the Event which have been arranged by You are at your own risk. Liability for the cancellation or rescheduling of the Event, or for material changes to the Event, will be limited to the refund as set forth in Section 7.
Neither We nor the Venue will be responsible for any loss, theft or damage of Your personal belongings, other than caused as a result of Our negligence or that of the Venue or other breach of statutory duty.
8. Cancellation / Re-scheduling
It is Your responsibility to ascertain whether the Event has been cancelled or re-scheduled and the date and time of the re-scheduled Event. Where the Event is cancelled or re-scheduled, We will use Our reasonable endeavours to notify You using the details You provided Us with at the time of ordering. We do not guarantee that You will be informed of such cancellation before the date of the Event.
It is Your responsibility to inform Us of any change to the contact address, telephone number or email address You provide Us with at the time of ordering.
9. Use of details and Data Protection
We have a firm commitment to Your privacy and the protection of Your information. We comply with the Data Protection Act and use security measures to protect against the loss, misuse and alteration of data used by our system.
We will only send marketing communications to You in accordance with the preferences You have indicated to us through the online registration process.
If You have elected not to receive marketing communications from Us, We may still contact You about Your booking or with information relevant to the Event, such as information about transport issues, artistic changes or a cancellation.
We will never share, sell, or rent individual personal information with anyone without Your advance permission or unless ordered by a court of law.
Information submitted to Us is only available to those managing this information for purposes of contacting You.
10. Void Tickets
Any Ticket obtained in breach of these Terms and Conditions shall be void and all, rights conferred or evidenced by such Ticket shall be void. Any person seeking to use such a void Ticket in order to gain or provide entry to the Event may be considered to be a trespasser and may be liable to be ejected and liable to legal action. Void Tickets are non-refundable.
11. Restrictions on the purchase of tickets
Tickets may be restricted to a maximum number. Any such restriction shall be notified to You at the time You book the Tickets.
12. Conditions of Admission
Ticket holders are restricted for attendance by a minimum age of 18 years on the day of the Event.
The Organiser and the Venue reserves the right to refuse Ticket holders admission to the Venue if the Dress Code is not adhered to.
The Organiser and the Venue reserves the right to refuse Ticket holders admission to the Venue in reasonable circumstances including for health and safety, licensing reasons or where a Ticket is void.
The Organiser and the Venue also reserves the right to request that Ticket holders leave the
Venue at any point on reasonable grounds and may take any appropriate action to enforce this
right. By way of example, the Venue may remove a Ticket holder who:
1) has behaved in the Venue in a manner which, in the reasonable opinion of the Venue has, or is likely to affect the enjoyment of other visitors; or
2) uses threatening, abusive or insulting words or behaviour or in any way provokes or behaves in a manner which may provoke a breach of the peace; or
3) in the reasonable opinion of the Venue is acting under the influence of alcohol or drugs; or
4) fails, when required, to produce proof of identity or age.
You must comply with instructions and directions given by Venue staff.
No refunds will be given to Ticket holders who are refused entry or ejected due to their own behaviour as suggested in, but not limited to, the examples above.
By attending the Event, Ticket holders consent to filming and sound recording of themselves. The Organiser may use such films and recordings (including any copies) without payment.
Ticket holders shall not bring into the Venue or display or distribute (whether for free or not) at the Event any sponsorship, promotional or marketing materials.
The following are not permitted within the Venue:
1) Your own food and drink (unless permitted by the Venue)
2) Bottles, cans or glass containers (unless permitted by the Venue)
3) Any item which may be interpreted as a potential weapon including sharp or pointed objects (e.g. knives)
4) illegal substances
The management of the Venue reserves the right to conduct security searches from time to time and confiscate any item which, in the reasonable opinion of the management of the Venue, may cause danger or disruption to other guests of the Event or is one of the items not permitted in the Venue as listed above.
If a Ticket holder leaves the Venue during the Evenet, they may only re-enter the Venue during the Event at the discretion of the Organiser and the Venue.
13. Health and Safety
Ticket holders must comply with all relevant statutes, safety announcements and Venue regulations whilst attending the Event.
14. Dispute Resolution
If any dispute arises out of these Terms and Conditions, We will attempt to settle it. To this end We shall use Our reasonable endeavours to consult or negotiate in good faith, and attempt to reach a just and equitable settlement satisfactory to both parties.
If you do have a dispute or any concerns they should be communicated in writing by the purchaser of the ticket(s).
Please quote Your unique reference number and/or Ticket number(s) in any correspondence.
You can contact Us via email via firstname.lastname@example.org
or you can write to Us at:
Torquay Rowing Club
c/o Royal Torbay Yacht Club
TORQUAY TQ1 2BH
If We delay or fail to enforce any of these Terms and Conditions It shall not mean that We have waived our right to do so.
We shall be entitled to assign any of Our rights and obligations under these Terms and Conditions provided that Your rights are not adversely affected.